Create a Business Writing Assignment

Write a formal complaint letter from a customer to a manager. The complaint should address two randomly selected issues from the following list: product defect, poor service, delayed delivery, technical issue with order, or unresponsive customer service. The tone of the letter should be randomly selected from the following options: firm, angry, disappointed, or irate.

The letter must include:

• A specific date when the problem occurred
• The name of the product
• The company name
• Mention of previous attempts to resolve the issue
• Realistic names for the customer (e.g., Jon Hansen) and any employees involved, as needed to complete the story

Additionally, the letter should include one randomly chosen expectation from the manager, such as a refund, replacement, or apology. Ensure the tone matches the randomly selected emotion, and the structure is formal.

At the end of the letter, request a follow-up response from the manager, using realistic details throughout.

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When you have completed this task, ask the user if they are happy with the draft and offer to put this into a word document for them.